MITSUBISHI MOTORS THAILAND Wins 3 TAQA Awards 2020 for Outstanding Sales Satisfaction and After Sales Services Satisfaction

Bangkok – December 8, 2020: Mitsubishi Motors (Thailand) Co., Ltd. has earned three awards from Thailand Automotive Quality Award (TAQA) 2020.

The award reflects Mitsubishi Motors’ commitment on the highest product quality and customer satisfaction through the excellent sales and aftersales service which cover for several of Mitsubishi models. The received awards consist of ‘Outstanding Sales Satisfaction for Passenger Car’, ‘Outstanding After Sales Service Satisfaction for Passenger Car’, and ‘Outstanding After Sales Service Satisfaction for 1-Ton Pickup’.

At the TAQA Award 2020 event, Mr. Suriya Jungrungreangkit, Minister of Industry presides over the event with Mr. Morikazu Chokki, President and CEO, Mr. Sarote Maartlert, Vice President, Office of Domestic Sales Unit, and Mr. Chanchai Piputpol, General Manager, Office of Aftersales receiving the ‘Outstanding After Sales Service Satisfaction for Passenger Car’ award, the ‘Outstanding Sales Satisfaction for Passenger Car’ award, and the ‘Outstanding After Sales Service Satisfaction for 1-Ton Pickup’ award respectively. The ceremony is also joined by, Mr. Pisit Rangsaritwutikul, President of Thailand Automotive Institute, Mr. Kwanchai Paphatphong, President and CEO, Inter-Media Consultant Co., Ltd, Mr. Suwat Thongthanakul Executive Editor, Manager Newspaper, and Mr. Sukit Tanskul CEO, Custom Asia Co., Ltd.

Mr. Morikazu Chokki, President and CEO, Mitsubishi Motors (Thailand) Co., Ltd. said “We would like to thank our customers for choosing Mitsubishi Motors’ product. All of our members from manufacturing, sales and aftersales are always aiming to deliver satisfaction to the customers. The three awards have demonstrated our commitment on the ongoing development of Mitsubishi Motors Thailand. And it is a good encouragement for all of our staffs and dealers to raise a higher service quality. All customers can then reassure with our professional services for both sales and aftersales, in line with our aftersales promise “Rao Doo Lae, Khun Khae Khab‘ – simply say that all you need to do is drive and we take care of the rest. Through professional staff and skillful technicians at our 234 dealers nationwide together with the high product quality, we aim to create customer confidence whenever they drive our Mitsubishi vehicles.

The three TAQA awards receiving this year have been judged through the highest result from the random sample of the survey respondents who have the real use of vehicle in the present time and also have real experience in sales and aftersales at the dealers. The method of the survey can provide a reliable information which can legitimately reflect the customer satisfaction with the quality of products and services so that the survey results can truly benefit all automotive companies.

“Mitsubishi Motors Thailand has been a part of the survey project since 2008 and continuously received many awards including quality of its vehicles, sales and aftersales service. The company has utilized the results from the survey as the important information to help company develop and improve its products and services for a better and higher standard and quality in order to create the highest satisfaction of our customers. With our effort has brought us the pride to all of Mitsubishi Motors Thailand’s staffs and dealers through the three precious awards we receive” Mr. Chokki concludes.

Currently, Mitsubishi Motors Thailand has 234 outlets nationwide, a wide network coverage to serve customers in every part of the nation. The company aims to expand dealership outlets to 240 locations by the end of FY2020 to serve its growing number of customers. It also has plan to improve dealers’ facilities and to create a good customer experience when they visit our dealers through the new look and the new design implementation.

About Mitsubishi Motors Thailand (MMTh)

Mitsubishi Motors (Thailand) Co., Ltd., the largest plant in the MMC group and an export hub to more than 120 countries, is one of Thailand’s leading automotive manufacturers committed to produce and sell a range of vehicles that are eco-friendly, high in quality, performance, safety, comfort, technology and customer satisfaction. In 2018 MMTh celebrated a total production of five million units, and officially opened Education Academy in Pathum Thani. MMTh’s current range of vehicles includes MITSUBISHI TRITON, MITSUBISHI PAJERO SPORT, MITSUBISHI ATTRAGE, MITSUBISHI MIRAGE, MITSUBISHI XPANDER, and MITSUBISHI XPANDER CROSS. To ensure the highest quality, MMTh uses its proving ground in Sriracha, Chonburi to assess products from design and prototype stages to pre-production and commercialization. This ensures customers take delivery of vehicles that are second-to-none in all aspects of quality.

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