Mitsubishi Motors Thailand Launches New Generation of Mitsubishi Mobile Service, Enhancing Dependable Customer Care and Service Beyond Distance

PATHUM THANI – Aug 5, 2024:  Mitsubishi Motors (Thailand) Co., Ltd. has recently introduced the New Generation of Mitsubishi Mobile Service that will enhance the reach and customer convenience of the automaker’s extraordinary service and customer care to even more customers whenever help is needed, no matter where they are located. Operated by Mitsubishi Motors’ highly skilled technicians, each unit of Mitsubishi Mobile Service is upgraded with state-of-the-art equipment and tools fit for maintenance services for fleet operators, business-owners, and customers in remote areas.  Aimed at boosting customer engagement beyond distance, the latest version of Mitsubishi Mobile Service offers a range of advanced services, making scheduled maintenance and emergency assistance more comprehensive and convenient than before to retain customer loyalty with Mitsubishi Motors.

 

Mr. Sarote Maartlert, Executive Vice President of Sales & Aftersales of Mitsubishi Motors Thailand, said, "At Mitsubishi Motors Thailand, we continually expand and enhance aftersales services to provide greater convenience and satisfaction by meeting customers' needs.  The Mitsubishi Mobile Service is testament to our commitment to innovation and excellence in customer care.  We have seen an increasing variety of our customers’ needs for maintenance services, such as our fleet operators who own many units, business-owners with mixed-models of Mitsubishi cars, and customers residing in remote areas. Our skillful technicians can provide a wide range of on-site assistance with high-tech maintenance tools.  So, this initiative not only addresses the immediate needs of our customers but also strengthens our relationship with them by offering dependable and accessible service and support.”

 

Following the first launch of the Mitsubishi Mobile Service in 2019, the New Generation of Mitsubishi Mobile Service now offers extended maintenance coverage, with scheduled maintenance and check-ups extending up to 100,000 km. The new generation model is also equipped with over 60 additional service tools and equipment, enabling more comprehensive tasks that include fluid replacements such as engine oil, other essential fluids, as well as brake system checks to ensure optimal vehicle performance and safety for customers.

 

Operated by Mitsubishi Motors Thailand's dealer network, the Mitsubishi Mobile Service is designed to deliver unmatched convenience, troubleshooting, and emergency roadside assistance. Mr. Kosit Rintranurak, Managing Director and Chief Customer Satisfaction Officer from Mitsu Chanthaburi Co., Ltd., added: “The new mobile service vehicle significantly enhances dealer-level service capabilities and service coverage through increased customer satisfaction for our dealership.  Now that I can dispatch immediate assistance to my customers on their locations, no matter where they are, my customers can be impressed with the extra-dependability, the convenience, and the time-saving benefits.”

 

The first phase of the Mitsubishi Mobile Service consists of the delivery of eight units to dealers as listed below, with subsequent expansion to all dealers nationwide.

               1. Mitsu Chanthaburi Co., Ltd. (Head Office), Chanthaburi Province

               2. Sangchai Motor Sales Co., Ltd. (Mae Joh), Chiang Mai Province

               3. Able Motors Pakkred Co., Ltd (Changwattana branch), Bangkok

               4. Mitsu Rungcharoen Co., Ltd. (Head Office), Samut Prakan Province

               5. A.A.S Motor Co., Ltd. (Head Office), Pattani Province

               6. A.A.S Motor Co., Ltd. (Narathiwat), Narathiwat Province

               7. Mitsu Chaiyaporn Co., Ltd., Samut Sakhon province

               8. Kwang Thai Motors Sales Co., Ltd., Samut Prakan province

 

The New Generation Mitsubishi Mobile Service offers Mitsubishi Motors Thailand’s exceptional services nationwide, with extra-convenience to all customers.  Aside from performing detailed general checks encompassing 22 inspections that cover items such as air-conditioning and electrical systems, ensuring thorough and reliable vehicle maintenance, it also enhances roadside assistance capabilities, such as fueling support, battery jump-starts, battery replacement, and tire changes using the customer’s spare tire, etc.  The initiative underscores the company’s unwavering commitment to delivering the best customer care and satisfaction, in alignment with the company’s aftersales service slogan, “Rao Doo Lae…Khun Khae Kab” (We take care…you just drive).  

About Mitsubishi Motors Thailand (MMTh) 

Mitsubishi Motors (Thailand) Co., Ltd., the largest plant in the MMC group and an export hub to more than 120 countries, is one of Thailand’s leading automotive manufacturers committed to produce and sell a range of vehicles that are eco-friendly, high in quality, performance, safety, comfort, technology, and customer satisfaction. In 2018, MMTH officially opened Education Academy in Pathum Thani and celebrated a total production of six million units at the beginning of 2021. MMTh’s current range of vehicles includes MITSUBISHI TRITON, MITSUBISHI PAJERO SPORT, MITSUBISHI ATTRAGE, MITSUBISHI MIRAGE, MITSUBISHI XPANDER, MITSUBISHI XPANDER CROSS and MITSUBISHI OUTLANDER PHEV. To ensure the highest quality, MMTh uses its proving ground in Si Racha, Chonburi to assess products from design and prototype stages to pre-production and commercialization. This ensures customers take delivery of vehicles that are second-to-none in all aspects of quality.  Stay updated with Mitsubishi Motors Thailand: